Contacting our Clients
We produce and send a daily client e-mail called: “Your Daily Update.” These are written by Jack Sutton himself and are a collection of daily research pieces and articles from both external and internal strategists and analysts focused on investing tips, what’s happening currently in the markets, and news/research on current positions held in our model portfolio.
Our clients receive statements providing account balances, transactions, deposits and withdrawals, fees paid and income received within their investment accounts.
We reach out to each of our clients to arrange regular Quarterly or Semi-Annual conference calls to review their portfolio and to discuss how their accounts have been position in the current market. Prior to each call we prepare an agenda of our discussion and securely email copies of their most recent Portfolio and Performance reports.
During your review we begin with what's on your mind before doing a thorough portfolio review where we will discuss the individual holdings in your account, provide you with market commentary and a recap of what is going on in the world. We then discuss how we are positioning your portfolio for the future, review the next steps in your financial plan and discuss when your next expected review should occur.
Ideally we try to meet with each client in person annually or via video conferencing to review their portfolio and performance in greater detail. During this meeting or in a separate meeting we do a thorough review of your most recent wealth plan. If there are major changes to report, we update your plan and set up a follow-up call to discuss the new “action steps” outlined in your plan, if any.
Tax Reporting: February through to April, BMO Nesbitt Burns provides you with tax slips, including transaction summaries, capital gain/loss reports, Foreign Securities Reports, Managed Account Fee Letter, and other pertinent tax information such as T3 and T5 slips. These slips are mailed directly to you but are also accessible via your Gateway account.
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