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Ryan Coburn

Vice President, Co-Branch Manager, Portfolio Manager & Wealth Advisor

Fax: 403-382-3497
Tel: 403-382-3498
Toll Free: 855-649-1888

Ryan Coburn
Jocelyn Leeds

Address
606 - 4th Avenue South
Lethbridge, AB
T1J 0N7
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Contact Us

Client Experience

 

 

We need to know what you want, and make sure we can provide what you need! All clients have Needs and Wants, and our job is to try to give them both.

All of our new client relationships involve a fact finding interview, and sometimes more than one meeting is required. These meetings also occur for existing clients and are called a "re-fact" if it has been a while since we have completed a holistic review, or there has been a major life event.

As a client, after developing an understanding of your needs and wants, tolerance for risk and ability to comfortably manage through difficult market events, your investment objectives are identified and an investment strategy begins to take shape. At the same time, planning opportunities identified are being worked on, and our team utilizes our estate, legal, tax and insurance professionals from within BMO Nesbitt Burns and BMO Trust Company. Ongoing development and implementation of required and desired plans occur as needed over the life of the relationship.

 

Client Communications and Service

 

Three to four personally written client newsletters per year are the beginning of my teams client communication commitment. For clients with discretionary portfolio management services, a semi-annual portfolio newsletter is also provided.
 

Semi-annual, face to face meetings are standard, with flexibility on meeting frequency to fit with your needs. Meeting frequency can change (increase temporary) when planning such as cash flow management, retirement, and Will & Estate planning are needed.
 

Appointments are available on demand, but our team has a pre-set client contact and meeting plan that allows for consistent and well prepared meetings.

Access to anyone on the team by phone is simple at any time during the workday, and you should have no problem being able to reach a member of the team. Email is also an option and are responded to promptly.
 

Detailed information about fees, your fee options, the benefits to fee based investing is delivered to you as it is with all clients, once we have completed the review process and determined the proper fit for your needs.