BMO Nesbitt Burns
269 Laurier Ave. West
All sound investment programs require a regular review. The purpose of this check-up is three-fold: To look at your investment portfolio against any changes that may occur in your personal circumstances, to keep up to date on any issues that may affect your financial future, and to ensure that you are on track to achieving your long-term goals.
In order for us to best evaluate your situation, we will need to complete your Financial Plan to ensure you are prepared for your future.
"Know Your Client"
As your investment professionals, we endeavor to learn as much about your financial situation as possible in order to best serve your needs. We are committed to remaining current on our knowledge of your financial lives by re-documenting and updating your client account agreement and other paperwork every three years.
Responsiveness and Competence
You can expect that any call made to our office will be returned by one of our team members on the same day or no later than the next business day. No call goes unanswered between the hours of 8:00am and 5:00pm. While we work hard to execute all business transactions without error, we will strive to resolve any problems within three business days. If that is not possible, we will contact you to provide you with a status report within that time period.
We believe that the interest of our clients is best served when they are educated on key fundamental financial concepts and issues. While it is our role to look out for your best interests, we feel it is important that you understand that we are partners in the decision-making process. This means we will provide you with pertinent information concerning your own unique circumstances in a timely manner.
In this Service Pledge, we have outlined our service commitment to you. However, our relationship is a two way street. We ask that you commit to meeting us a minimum of once a year, face to face, and provide all of the relevant information we need to ensure that we are managing your financial affairs as holistically as possible. It is only with full disclosure that we can fulfill our pledge to provide you with the best service possible.
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